FAQ

Can the Magic Fur Brush Be used on all pets?
The Magic Fur Brush can be used on most animals that shed, including dogs, cats, rabbits, horses and any animal that has an undercoat.

How often must I use the Magic Fur Brush on my pets for best results?
For the best results, we recommend using the Magic Fur Brush once or twice a week for about 10 minutes for each grooming session. Time may vary slightly depending on your pet’s breed and the length of their coats.

Where should I use the Magic Fur Brush on my pet?
Brush in the direction of your pet’s hair growth, angling the stainless steel comb towards the coat. Start from the head and work your way back. Take extra care around your pet’s sensitive areas, like their stomach and genitals. Do not apply too much weight to the brush, the Magic Fur Brush is powerful enough to remove all loose hair without applying excess pressure.

Where should I perform the grooming process?
Use the Magic Fur Brush in a location that is easy to clean, like indoor on tile floors or outside.

How do I take care of the Magic Fur Brush?
Be careful to not drop the Magic Fur Brush, as it could damage the stainless steel comb. You may clean the Magic Fur Brush with warm water and a mild non-abrasive soap. This helps remove any dander buildup that may dull the comb.

What charity does the Magic Furbrush donate its proceeds to?
The Magic Fur Brush proudly donates a portion of its proceeds to American Humane, to help rescue homeless animals.

What payment options are available?
We accept major credit cards, debit cards, and Paypal.

Where is my order? How can I check the order status?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

When can I expect my order to be delivered?
Depending on location & stock availability, shipping can take up to two weeks.

Do you charge a cancellation fee?
We do not charge cancellation fees. We generally replace items that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 10 business days from our last email.

What is your refund policy?
We have a 60-day 100% satisfaction guarantee. If within the 60-day period if you are not happy with your purchase, please send an email with your order number and contact information to support@magicfurbrush.com. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges.

Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

How do I contact you?
Reach out to us via our contact form that can be found here or email us at support@magicfurbrush.com.